Maximising connection speed and quality
This is always a subject viewed as a black magic or a dark art. It's actually not that difficult so long as you understand what you are working with. The vast majority of broadband lines in the UK are delivered over a thin pair of copper cables using a range of noises (Tones) at the edge of the human hearing. The larger the range/ variety and the higher the 'volume' of these, the better your speed and quality will be. The problem is the further away you are from the source, the worse the signal gets so the game is to ensure you get the best signal possible.
Things to try:
- Move to fibre broadband, ideally FTTP as this is fibre all the way to your house but FTTC or Fibre to the Cabinet also shortens your copper line length. The copper is delivered to a green box on your street somewhere and then connected to the rest of the World by fibre optic cable. 99% of Trunk Networks connections are delivered using one of these two methods.
- If you can't get FTTP, still take time to check the quality of your telephone wiring. Poor internal wiring and extension sockets can cause all kinds of problems as can cheap fairy lights and signs.
- Keep electrical cables away from your phone line and router as these can generate interference.
- Use a good quality micro filter to keep voices and broadband separate
- Ask us for a copy of your connection graph. Trunk runs a 'Continuous Quality Monitoring' system on every broadband line connected and we keep this data graphed in 24 hour periods. This can show any interference, packet loss and latency issues.
Things to note:
- All copper broadband services are 'rate adaptive', which means they can fluctuate their line speed depending on the quality of the signals received. Typically FTTC can start off on a more conservative setting so you may well find that your line rate increases and ping rate decreases (Slightly!) within the first 7 - 10 days of activation or increases and then drops again after maintenance. This is quite normal. If you are concerned, please contact support.
- If you turn your router off and on a lot you may find your speed drops. This is because it is thought that your line quality has dropped so the speed drops accordingly. This is normal and will return to normal after a few days once the line is stable again. Try not to turn your router off and on again repeatedly, especially in a very short space of time.
- If you are concerned that your speed is not as good as you would expect, initially make sure that nothing else is connected (Check for unattended updates, photo syncing etc) and then run a speed test (You can use www.speedtest.net and search for the Trunk Networks server). If this is lower than you would expect, please copy the results and contact support so this can be investigated.